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Refund policy

We endeavour to replace any product delivered that you are unhappy with, for any reason, provided such return is made within fourteen (14) days of shipment with a valid proof of purchase.

If you wish to return a faulty or damaged product, please contact customer_care@pillarperformance.com.au and our team will be happy to assist. If we are unable at the time of return to replace or exchange the product, we will reimburse your credit card for the amount initially debited for the purchase, including any postage charges.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We recommend that you take steps to insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Refunds are processed within approximately fifteen (15) business days of our receipt and inspection of the returned goods. No credit will be issued for material not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on the site. 

We do not offer refunds for ‘change of mind’ or on any products designated on this site as non-returnable.

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